Observe.AI

A contact center AI platform that analyzes 100 percent of customer calls and emails to measure agent performance, ensure compliance, and surface coaching opportunities. Traditional quality assurance reviews only 1 to 2 percent of customer interactions manually; Observe.AI scores every interaction automatically using AI trained on the company's evaluation criteria. Agent performance scorecards are generated for every call, covering handling, script adherence, empathy, issue resolution, and regulatory compliance. A Live Assist feature provides real-time prompts to agents during calls, surfacing relevant knowledge articles when specific topics are detected. Post-call summaries are generated automatically. Voice of the Customer analytics aggregate complaint themes, competitor mentions, and product feedback across thousands of calls. Pricing is enterprise contract-based. Used by large call centers in financial services, healthcare, and retail.

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