Freshdesk
Best for Simple support ticket system with AI. Easy setup.
When not When you need advanced conversation features.
A customer support platform from Freshworks with a built-in AI assistant called Freddy AI covering ticket automation, agent suggestions, and self-service resolution. Freddy Self Service is a no-code chatbot that resolves common customer questions across chat, web, and mobile apps, learning from the knowledge base and past tickets. Freddy Copilot assists agents in real time by surfacing relevant help articles, summarizing long ticket threads, suggesting response drafts, and flagging tickets needing escalation. Freddy Insights analyzes support performance data and proactively surfaces patterns such as recurring issues driving high ticket volume or agents with declining quality scores. AI features scale across email, chat, phone, social, and messaging channels. Plans start at $15/agent/month for basic support; AI features are included in the Growth plan at $35/agent/month.
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