AI Tools

Malbek is a contract lifecycle management platform. It supports AI-powered authoring, clause suggestions, and approval workflows. Sales, legal, and procurement teams work in one system. Mid-market and enterprise customers use Malbek for contract operations.

MyCase IQ is the AI toolset inside MyCase for solo and small firms. It drafts documents, summarizes case files, and searches records. Small firms scale their practice without adding staff. MyCase customers use IQ in everyday matter work.

Paxton AI is a legal research and drafting copilot. It cites primary law, fetches statutes, and drafts motions from chat prompts. Lawyers verify citations before filing. Small and mid-size firms use Paxton to speed up legal work.

Relativity aiR is the generative AI layer on the Relativity eDiscovery platform. It tags, summarizes, and reviews large document sets. Review teams finish cases faster with less manual reading. Large law firms and service providers use aiR.

Robin AI is an AI contract review platform for in-house legal teams. It handles drafting, redlining, and approval workflows. Teams standardize clause decisions across many deals. Large enterprises use Robin to scale legal review.

SimpleLaw is a practice management and client intake platform. AI-assisted matter summaries and document drafts speed up firm work. Small and mid-size firms track clients and cases in one place. Lawyers use SimpleLaw for everyday practice operations.

Summize is an AI contract review tool inside Word, Slack, and Teams. It surfaces key terms and summaries on demand. Legal teams work in the tools they already use. Mid-size and large businesses use Summize for faster contract review.

Term Scout is a contract intelligence database. It rates third-party paper and surfaces market-standard terms. Negotiators know where each clause sits in market norms. Large enterprises use Term Scout for better deal leverage.

CoCounsel is Thomson Reuters' legal AI assistant. It drafts, summarizes, and researches across Westlaw and firm documents. Lawyers work alongside CoCounsel on complex tasks. Large firms and corporate legal teams adopt CoCounsel.

Zuva is a contract AI toolkit for software teams. It extracts hundreds of clause types from legal documents. Developers integrate Zuva through APIs and pre-built models. Legal tech vendors and companies embed Zuva in their own products.

Botsonic is a custom AI chatbot builder from Writesonic. It trains on a company's docs and FAQs to answer visitor questions. Multi-language support helps brands serve global audiences. Small and mid-size companies use Botsonic for site and support chat.

Calabrio is a workforce engagement platform for contact centers. AI-powered forecasting, scheduling, and call analytics keep teams aligned. Contact center managers plan coverage with better data. Large enterprises use Calabrio for workforce management.

Certainly is a conversational AI platform for ecommerce. Pre-built chatbots handle recommendations, returns, and order tracking. Merchants launch support bots without deep training work. Retailers use Certainly for consistent customer experience.

Cresta is a real-time AI coaching platform. It listens to live calls and suggests responses for sales and support agents. Agents improve with every call using AI guidance. Enterprise contact centers use Cresta to raise performance.

DigitalGenius is an ecommerce customer service AI. It automates repetitive tickets, handles returns, and updates CRM systems. Brands spend less on routine ticket work. Large online retailers use DigitalGenius for support automation.

Directly is a crowdsourced expert network with AI triage. It routes support tickets to vetted expert answerers on demand. Brands handle overflow and niche questions without hiring more staff. Large tech and consumer companies use Directly.

eDesk is an ecommerce helpdesk with AI features. It supports auto-replies, sentiment analysis, and marketplace integrations. Amazon, eBay, and Shopify sellers manage support in one inbox. Online retailers use eDesk for multi-channel customer service.

Espressive is an enterprise employee support platform. Its AI agent Barista handles IT and HR self-service questions. Employees get fast answers inside Slack, Teams, and the web. Large enterprises use Espressive to reduce ticket volume.

Fini is a no-code AI agent builder for customer support. It auto-answers from docs, guides, and past tickets. Support teams launch agents in hours without coding. Startups and mid-size firms use Fini for fast support automation.

Glassix is a unified messaging platform with AI chatbots. It offers omnichannel routing and automated ticket creation. Teams handle chat, email, and social from one inbox. Mid-size companies use Glassix for customer communication.