Dialpad AI

A cloud business communication platform with AI built into every product layer across calls, messages, and meetings. Dialpad's AI Voice Intelligence transcribes every call in real time, generates a call summary and action items automatically after every conversation, detects customer sentiment and alerts supervisors when a call turns negative, and provides live coaching cards to agents when specific keywords are detected. An AI CSAT prediction model estimates customer satisfaction scores for calls that were not directly surveyed. Dialpad supports desk phones, a mobile app, and a web app, replacing traditional business phone systems with an AI-native alternative. Products include Talk (business phone), Contact Center, Sales Center, and Meetings. Plans start at $23/user/month for the base phone product. Used by over 30,000 companies including WeWork, Motorola, and Stripe.

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